WHAT THIS IS ALL ABOUT
The Red Lion Hotel & Casino ("Red Lion Hotel") is concerned with and respects your rights to privacy. We do collect information from our on-line visitors. You and your privacy concerns are very important to us. This privacy statement outlines the information the Red Lion Hotel collects and how that information is used. This statement also instructs you on what to do if you do not want your personal information collected or further disseminated. Your web browser or client software may transmit certain information to the servers that host the websites you visit. The information may include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the website, including what pages you look at and what information you download. When you visit the Red Lion Hotel's website, our servers collect such information. The Red Lion Hotel uses this information to generate aggregate statistics about visitors to our website.
The Red Lion Hotel only collects personal information that you voluntarily provide to us. We collect Personal information through various online activity, including, but not limited to, making room reservations, completing a credit application, or purchasing show tickets or other items. The personal information you provide us is used to identify you as a customer of the Red Lion Hotel and in connection with delivering services or products that you order. If you are reserving rooms or making a purchase, personal financial information is obtained to secure payment.
The Red Lion Hotel also collects General information about you or your activities through which you cannot be identified. When you use the Internet, your web browser or client software may transmit certain information to the servers that host the websites you visit. The information may include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the website including what pages you look at and what information you download. When you visit the Red Lion Hotel websites, our servers collect such General information. The Red Lion Hotel uses this General information to generate aggregate statistics about visitors to our website. In situations where it is possible to do so, General information may be linked to personal information.
The Internet is not an absolute secure mode of transferring information thus we cannot guarantee the privacy of information communicated over the Internet. The Red Lion Hotel is not liable for any loss or harm you may suffer when you utilize the Internet to send confidential information to our website.
The Red Lion Hotel's website uses cookie technology. Cookies are identifying pieces of information that are transferred to your computer hard drive by our website. Cookies help us identify you when you access our website. Cookies do not allow us to access any personal information about you but they do allow us to better understand your use of our website so that we may improve our website.
You can configure your browser to allow you to browse the Internet and the Red Lion Hotel's website without cookies or to notify you when each cookie is offered so that you can accept or reject each cookie. You may not be able to conduct some transactions or use some services on our website if you disable your browser from accepting cookies.
WHAT WE DO WITH THE INFORMATION
In addition to using the collected information to make, process and fulfill reservations and/or purchases, we may also use the collected information for marketing purposes, to notify you of special promotions, offers, and events, to enable us to contact you for confirmation or customer service questions after reservations or purchases are made or after you sign up for or participate in certain activities, to respond to inquiries, complaints, and other communications, and for profiling or demographic purposes.
DISCLOSURE OF COLLECTED INFORMATION
CHOOSING TO PROVIDE INFORMATION
You can browse our website without providing any personal information. Providing personal information is required, however, to use some of the services offered through our website.
General information and Personal information collected by the Red Lion Hotel's website is stored on secure servers. The secure servers are protected by firewalls and other standard security procedures. The secure servers are not generally accessible by unauthorized third parties, but could become accessible in the event of a security breach.
Persons under the age of 21 are not permitted to gamble in casinos, consume alcoholic beverages or loiter in gaming areas. If you have not yet reached the age of 21, we ask that you do not gamble, consume alcoholic beverages or loiter in our gaming areas.
Privacy Statement for Red Lion Hotels
Information We Collect
We collect personal information through our website in order to provide you with the service and accommodations you need. By interacting with our website and submitting your information you consent to our collection and use of such data. We collect personal information when:
- you inquire about our services;
- you make a reservation;
- you complete a transaction at one of our hotels;
- you utilize our banquet facilities;
- you become a Red Lion R&R Loyalty Program Member; and when
- you apply for a position at our company.
- The types of personal information we collect may include your name; company name; financial information; home, business or billing address; home, business, or mobile phone number; fax number; email address; birth date; usernames and passwords; and information designed to recover a lost password.
We also use various technologies to collect and analyze information about your activity on our website, including "cookies." A cookie is a small text file that is stored on your computer and saves information about your activity on the website. In some instances personal information (such as your email address) may be embedded in a cookie when you visit our site. You may choose to disable cookies in your browser, but please note that doing so may affect your ability to properly interact with our website.
How We Use the Information
In order to maintain a high level of customer service, we may use your personal information to:
- provide you with products and services that you request (e.g. to complete a reservation);
- process your financial information to complete a purchase;
- communicate with you about your Red Lion R&R Loyalty Program;
- send you announcements, program updates, and special offers and promotions for our products and services or third party products and services;
- improve our services and website content via market research, such as customer feedback surveys;
- respond to an employment request; and to
- improve your overall Red Lion experience.
At any time you may opt-out of receiving communications from us via the links provided in each email or survey, by calling our customer service center, by requesting removal at our hotels, and through your Red Lion R&R Loyalty Program Member account settings on our website. Each opt out request is recorded and processed immediately.
Third Party Access to Personal Information
We do not sell or rent your personal information to third parties and our business partners do not have direct access to your personal information. However, we do partner with a third party company that sends communications on behalf of Red Lion Hotels. Based on your preferences, we may share your personal information (such as your email address) with this company in order to facilitate our communications with you.
Storage and Security
In most cases, the information you provide is stored in a centralized database. We have security measures in place to minimize the loss, misuse and alteration of the personal information under our control.
Credit card account numbers provided through our website are not stored anywhere within our systems.
Links to Third Party Websites
Our website may contain links to third party websites. These links are provided for your use and we are not responsible for the privacy practices or the content of such third party websites.
We do not sell products or services for purchase by minors (defined as individuals under the age of 17). Moreover, except where required by law, we do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through our website, please contact us so we may remove their information from our database and email marketing campaigns.
Red Lion Hotels
201 West North River Drive
Spokane, WA 99201